Complaints

We want to resolve concerns personally and carefully. If you have a complaint about a person working for DOT. Personeel or about our process, first discuss it with the person concerned where possible.

You can also contact Sofia Rosenbaum at sofia@dot-personeel.nl or +31 6 36468633. Include your name, address, the date and a clear description of your complaint.

Our complaints procedure provides for written acknowledgement within two weeks, an opportunity for both parties to be heard, an impartial person handling the complaint and completion within four weeks. You will receive a written explanation of the findings and any measures. The privacy of everyone involved is protected.

Read the complete Dutch complaints procedure.

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